Refund Policy
Last updated: February 2026
Digital products
DirectEmigreren exclusively sells digital products (PDF guides).
When is a refund possible?
Refund possible
- You have not downloaded or accessed the guide(s)
- Request within 14 days of purchase
- Full refund of the purchase amount
No refund
- You have downloaded or accessed the guide(s)
- In accordance with the EU Digital Content Directive
How to request a refund
- Email info@directemigreren.nl
- Include your order number and email address
- Briefly describe your reason
Processing time
We review within 5 business days. Refund via the same payment method.
Contact
Gerardus Koetje, Avenida Monte das Amoreiras 4b, 6230-788 Vale de Prazeres, Portugal
Email: info@directemigreren.nl